Last updated: 27 August 2026
This policy explains when Cadbricks Private Limited (“we”, “us”, “our”) issues a refund and how it is processed. It forms part of our Terms and Conditions and should be read with our Cancellation Policy. Where a signed proposal or statement of work (“Proposal”) states different terms for a specific engagement, the Proposal prevails.
1. The principle
We provide custom, project-specific services that are produced to your requirements and cannot be resold or reused. A refund therefore relates to work we have not performed, rather than to work already delivered. Where delivered work falls short of what was agreed, our first remedy is to correct it.
2. When a refund arises
Cancellation before work has commenced. Your advance is refunded in full, less any bank or payment gateway charges already incurred.
Cancellation after work has commenced. You are charged for work completed and costs committed up to the date of cancellation, as set out in our Cancellation Policy. Anything you have paid above that figure is refunded.
Cancellation by us. Where we end an engagement for a reason other than your breach or non-payment, we refund amounts paid for work not yet performed.
Work that cannot be corrected. If a deliverable deviates from the agreed scope, LOD or standards and we are unable to correct it after a reasonable opportunity, we refund the portion of fees attributable to the affected deliverable.
3. Corrections come first
If a deliverable deviates from what the Proposal agreed, tell us in writing within 30 days of delivery, identifying what differs. We will correct it at our cost, within a reasonable time. This is the primary remedy, and in most cases it resolves the issue faster than a refund would.
A refund is considered only where correction has been attempted and has not resolved the deviation, or where correction is not practicable.
4. What is not refundable
Refunds are not available for:
- a change of mind, or changes to your project requirements after work has commenced;
- scope, design or code decisions made by you or by your architect, engineer or design professional of record;
- outcomes attributable to source data, scans, drawings or standards that you supplied;
- permit refusal, plan-check comments, construction cost or construction schedule outcomes;
- delays caused by matters outside our reasonable control, as described in our Terms and Conditions;
- work already completed and delivered in accordance with the Proposal; or
- bank charges, payment gateway fees, remittance charges and currency conversion losses.
5. How refunds are processed
- Refunds are issued to the original payment method and in the original currency of payment.
- We aim to initiate an approved refund within 7 working days of approval.
- The time for funds to reach your account depends on your bank or payment provider — typically a further 5 to 10 working days for international transfers.
- Bank charges, payment gateway fees, remittance charges and currency conversion losses are deducted from the refund amount.
- Taxes are refunded only to the extent we are able to recover them.
6. How to request a refund
Email info@cadbricks.com with your project or invoice reference, the amount concerned, and the reason for the request. We will acknowledge within 3 working days and give you a decision, with our reasoning, within 15 working days.
7. Disputed charges
Please contact us before raising a chargeback or payment dispute with your bank or card issuer. Most issues are resolved faster and more fully by talking to us directly, and we will work with you in good faith to reach a fair outcome.
8. Contact us
Cadbricks Private Limited
19, Shyona Bungalow V2, Opp. R C Technical Institute, Haveli Hall, Chandlodia, Ahmedabad, Gujarat 380061, India
Email: info@cadbricks.com
Phone: +91 73599 73522